RMA Service

RMA Service

(account deleted) 09 Sep 2009 21:14

Does anyone of You has doing RMA to Western Digital and has:
- send them faulty hard disk only (not whole unit)
- bought MyBook from retail sellers (not from WD)

Regards
Peter

Re: RMA Service

The Puppeteer 10 Sep 2009 05:22

Western Digital request for the entire unit to be sent to them. In fact for single disk models opening the case and sending them the drive only will probably void your warranty and it will be rejected by WD.

Re: RMA Service

(account deleted) 10 Sep 2009 19:53

I Agree with U. But what about double disk models (MBWE II) RAID configured?
User manual explains how to take out faulty disk and register it for RMA replacement (page 19) explained below:

My problem is:

One of the disks has bad-sectors (unrepairable).
Pulled it out, write down serial number to check warranty status on Western Digital Web-Site.
Status: "No Limited Warranty - Product was originally sold to a system manufacturer. Please contact the system manufacturer or the place of purchase for warranty service. ".

Due to have been instructed as above i took disk to shop where MyBook was purchased. They said that because i opened the unit and pulled disk out, i void the warranty.

I sand similar message to WD Support. Still waiting for response ….

Found interesting blog: Never Ending Problems with the Western Digital MyBook Pro Edition II 1TB and Customer Service

Re: RMA Service

kevku 10 Sep 2009 20:17

and the mbwe2 is supposed to be user serviceable » http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1464

Last edited on 10 Sep 2009 20:21 by kevku Show more

Re: RMA Service

The Puppeteer 11 Sep 2009 01:42

Send the serial of the MY Book to Western Digital, not for the individual hard drive. I had a hard drive fail in my 2 disk model and sent the entire thing (ssh hack enabled and everything) to Western Digital under the RMA and got a new drive back a couple of weeks later.

Re: RMA Service

(account deleted) 11 Sep 2009 16:45

Thanks "The Puppeteer".

Did U send them a message from contact form or just fill up the RMA registration? Any problems?
And where did u bought MyBook?

Your answers are very helpfully.
Cheers
Peter

Last edited on 11 Sep 2009 16:54 by (account deleted) Show more

Re: RMA Service

The Puppeteer 14 Sep 2009 02:17

I puchased by blue ring from a retailler in Perth, Western Australia. I just filled in the RMA form and took it from there.

While I had modified my blue ring, Drive A had failed and the blue ring wouldn't boot at all. I had it configured as a single large 1TB drive, not mirrored.

A dead drive is a physical defect, not something caused by software, so it should be covered under warrantly regardless of what you've done with your drive, software wise.

Re: RMA Service

(account deleted) 26 Nov 2009 19:52

Their response after 1 month from last update-query:

Dear Mr.
Thank you for contacting Western Digital Customer Service and Support. I'm sorry that you didn't get a reply to your previous emails.
This is because the system automatically sends an email with a link for customers to update the warranty themselves. If the customers don't reply to this email to say they can't use the link, then the case is automatically closed. Because you opened new cases instead of replying to the original case, the system closed them too.
Your warranty for the drive with SN WU2NCXXXXXXX is now up-to-date.

So make sure, you always update you query after you created it, because their system won't pass it.
That's stupid because I already bought new drive for my MBWE.
But I'll create new RMA for broken one disk, but i just wondering how long will take them to replace it.