WD 1TB Unable to Mount shares

Summary:

WD lost ability to mount shares DataVolume, io error num 5

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WD 1TB Unable to Mount shares

Shadowhead 13 Aug 2010 21:47

Guys, got a bit of a dilema here. Came back from vacation and found 1TB WD no longer accesible from Windows 7 64bit. I tried to log into the NAS via web and found a php error:

"Warning: is_dir(): Stat failed for /DataVolume/_torrent_ (errno=5 - Input/output error) in /proto/SxM_webui/ctcs/ctcsconfig.inc on line 24 "

It refused to accept the username and password. I could however ssh into the device as root. I could see that DataVolume was not mounted and that the shares Public and Downloads were giving i/o errors when I attempted to list the directory content. I cannot seem to remount them or unmount them. There is also no fstab file in the device. Help, how do I birng this stuff back to life short of cracking open the case and doing a direct sata connection?

Re: WD 1TB Unable to Mount shares

rubberduckmafia 25 Aug 2010 09:08

i have the same problem however i did mannage to get rid of the error that i cant log in to the webui.
ssh in to the device with winscp then look for the file /proto/SxM_webui/ctcs/ctcsconfig.inc
edit the file like this where it says to check for the torrent share thake that part out then save.
after a reboot it will let you log in with the orig password you have set.
but it wont solve the problem with the mounts.
i think doing a full factory reset inside the webui will do the trick but will loose all your data.
so thats not a option atleast for me.
i have been mailing back and forth with wd support wit useless answers
first they tell me log in to the webui and tell us the status of the shares ummm how if i cant get in it.
they never told me how to get in it i figured it out myself
the shares will have a red x but the hdd1 is healthy
but it says it cant mount the shares.
so they told me to reboot/reset the drive with the reset button on the back as i knew it would not work (they think we are 14 year old or something so i told them what the problem was in about 800 words like i was explaining it to a baby
i got like ok i will ellevate this ticket and some one will contact you soon
3 days later i had a email that they wanted my windows 7 system logs ?????????? what in the hell is that going to tell them????
then he wanted me to gp in to the wd discovey program and browse the shares hmmmmm shares not mounted how in the name of the lord is that going to connect to the shares the wd support is the worse ever after i told that person the basics of nature that a not mounted share is not beiing acessable till mounted in 400 words i didnt get anything back from them anymore so if some one has a solution here im all ears i need just 1 folder back from the data it is my work stuff. after that i dont care if it catches fire blows up walks away etc etc as long i have me word docs back thanks all hope to hear something soon btw i know it runs busybox linux version 1

Re: WD 1TB Unable to Mount shares

rubberduckmafia 25 Aug 2010 20:51

solution for when the shares dont want to mount:

first get a linux live dvd my fav is knoppix linux

then take the drive out of the mybook world or any other wd that has 1 drive

put that sata drive in your pc make sure your bios can handle 1 tb and up

start the live linux dvd

when loaded open the command interface cli or whatever it is called in your linux

type su press enter

type mkdir /mnt/wd press enter

now type fdisk -l (lowercase L) press enter

it willl list the partitions

the biggests most likely the last one you need

most likely it be called sdb 1 to 4

now type this on 1 line mount -t xfs -o nouuid /dev/sbd4 /mnt/wd press enter

and your raid partition is mounted

now in the linux desktop open home

press the button that brings you to the former folder till you get to the / folder

then go in the mnt folder then double click the wd folder and there are your shares ready to transfer your files to your local drive.

it is that easy dont wait for wd support they dont know what they are doing my way works wonders

Re: WD 1TB Unable to Mount shares

JohnG2 12 Oct 2010 19:49

Dear all

I have had the problem that my MBWE NAS drive denied me access to the shares typically 20 min after rebooting with the button in the hole by the sockets. Getting in via SSH and deleting the "torrent" lines as rubberduckmafia says allowed me to do the reboot in the menus rather than pushing the button, but in the end I've found myself copying all the data to a 500GB portable USB drive, doing a factory reset and copying it all back again. This last operation took almost 10 hours but was not interrupted so as rubberduckmafia says, the factory reset does the trick but it's bad that I had to do two copying operations.

Re: WD 1TB Unable to Mount shares

gpio 08 Nov 2010 14:55

Hi all,

I have the same problem with the WD 2T (configured as STRIPE),

does anyone managed to found a workaround and at least get the data back ?

Re: WD 1TB Unable to Mount shares

Diego75 15 May 2011 11:57

Thank you for sharing JohnG2.
Did the problem come back after a full factory reset? ( "Warning: is_dir(): Stat failed for /DataVolume/_torrent_ (errno=5 - Input/output error) in /proto/SxM_webui/ctcs/ctcsconfig.inc on line 24" )

I'm still in warranty and could have the device replaced, but will the same error happen with the new device??
Does anyone know why this happen? WD support couldn't tell me.
I'm thinking in dismantling it and using the drives with a Synology DiskStation…

Re: WD 1TB Unable to Mount shares

Diego75 15 May 2011 11:33

thanks rubberduckmafia.
same problem here with my 2T wd and similar experience with wd support, very frustrating.
will try to follow your steps, hope it works for me.

Re: WD 1TB Unable to Mount shares

Lee Morton 04 Apr 2011 12:32

This last weekend I had this same problem, after trying a few things including /proto/SxM_webui/ctcs/ctcsconfig.inc which you must do using the user account "root". I then had a look at Twonky and voila there is the problem. I modified the start up script and all the drives started. I now can get access to the drives but not using the Twonky server. So my drive have spent the last 2 days copying to the data to USB external drives but I will have everything back. Then time to send the thing back to WD again for yet another replacement.

Re: WD 1TB Unable to Mount shares

Lee Morton 04 Apr 2011 12:32

ps my drives were set up as a Stripe.

Re: WD 1TB Unable to Mount shares

bhkpop 07 May 2011 02:49

Hi, Lee

When you say you modified the startup script and all drives started, does that mean it can be accessed via samba again? Care to share how to do that? Thanks

Re: WD 1TB Unable to Mount shares

pfranco 24 May 2011 15:05

I have the same problem as you. Can you please tell what you modified in startup script to permit that all drives started again?
If you can detail I aprreciate.
How can login as "root", I enter via ssh with admin but cannot login via su.

Thanks.

Re: WD 1TB Unable to Mount shares

enter666 26 May 2011 10:42

I have the same problem with partition mounts i try mount them manually by linux commands but i received the next msg :"mount: Mounting /dev/sda4 on /shares failed: Device or resource busy"
Somebody found a solution to this problem, other than open the MBWE and get the disk out and run it on another system so i don't want void my warranty, ore the factory reset this going to lose my data.

Edit 27.05.2011

After some research i realized that the mount partition with my files are /dev/md2 now i mounted this partition but i still can't access the files on that drive.

Last edited on 27 May 2011 10:32 by enter666 Show more

Re: WD 1TB Unable to Mount shares

7aboir 31 May 2011 08:56

Got stuck the same way.
Fortunately as root, a
xfs_repair -L /dev/sda4
followed by a reboot did the trick.
Only some uninteresting logs in the lost+found… Everthing else perfectly recovered
Hope this helps.

Last edited on 31 May 2011 11:34 by 7aboir Show more

Re: WD 1TB Unable to Mount shares

jimboh 12 Jul 2011 22:12

I just encountered this problem after using this drive for a long time under OS 10.6 and Win Vista. In short, when I try to connect to the drive as admin via the Finder in OS X, i get a "connection failed" error message. Same problems when I connect the drive directly to the ethernet port on my second Mac, a MacBook. When I boot the MacBook via BootCamp to Win Vista, the WD Discovery program sees the drive and lists the two drive letter maps to sharepoints on the drive. However, when I click on those sharepoints or try to do anything with them, I get error messages to the effect (I forgot to write down the exact messages) that the names cannot be found.

The IP address of the drive is 10.0.1.16

I cannot ssh into the drive, using "ssh 10.0.1.16" under OS X. I receive the error message "… port 22: Connection refused" when I try. I believe this is because I never set up ssh access before the drive became inaccessible. This is what a port scan shows:

Port Scanning host: 10.0.1.16

Open TCP Port: 80 http
Open TCP Port: 111 sunrpc
Open TCP Port: 139 netbios-ssn
Open TCP Port: 445 microsoft-ds
Open TCP Port: 548 afpovertcp
Open TCP Port: 55222
Port Scan has completed…

This is what arp -a shows:

~ $ arp -a
? (10.0.1.1) at 0:1f:f3:41:c7:98 on en0 ifscope [ethernet]
? (10.0.1.6) at 0:1f:f3:41:c7:98 on en0 ifscope [ethernet]
? (10.0.1.15) at 0:16:cb:b1:d4:64 on en0 ifscope [ethernet]
? (10.0.1.16) at 0:90:a9:80:51:ec on en0 ifscope [ethernet]
? (10.0.1.255) at (incomplete) on en0 ifscope [ethernet]

I can ping the drive successfully:

~ $ ping 10.0.1.16
PING 10.0.1.16 (10.0.1.16): 56 data bytes
64 bytes from 10.0.1.16: icmp_seq=0 ttl=64 time=0.273 ms
64 bytes from 10.0.1.16: icmp_seq=1 ttl=64 time=0.363 ms
64 bytes from 10.0.1.16: icmp_seq=2 ttl=64 time=0.488 ms
64 bytes from 10.0.1.16: icmp_seq=3 ttl=64 time=0.327 ms
64 bytes from 10.0.1.16: icmp_seq=4 ttl=64 time=0.416 ms
64 bytes from 10.0.1.16: icmp_seq=5 ttl=64 time=0.358 ms
64 bytes from 10.0.1.16: icmp_seq=6 ttl=64 time=0.325 ms
64 bytes from 10.0.1.16: icmp_seq=7 ttl=64 time=0.371 ms
64 bytes from 10.0.1.16: icmp_seq=8 ttl=64 time=0.224 ms
64 bytes from 10.0.1.16: icmp_seq=9 ttl=64 time=0.349 ms
64 bytes from 10.0.1.16: icmp_seq=10 ttl=64 time=0.404 ms
64 bytes from 10.0.1.16: icmp_seq=11 ttl=64 time=0.336 ms
64 bytes from 10.0.1.16: icmp_seq=12 ttl=64 time=0.406 ms
64 bytes from 10.0.1.16: icmp_seq=13 ttl=64 time=0.284 ms
^C
- 10.0.1.16 ping statistics -
14 packets transmitted, 14 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.224/0.352/0.488/0.064 ms

This is netstat output, up to this drive:

Routing tables

Internet:
Destination Gateway Flags Refs Use Netif Expire
default 10.0.1.1 UGSc 19 0 en0
10.0.1/24 link#4 UCS 5 0 en0
10.0.1.1 0:1f:f3:41:c7:98 UHLWI 19 38 en0 1197
10.0.1.6 0:1f:f3:41:c7:98 UHLWI 0 53 en0 403
10.0.1.15 0:16:cb:b1:d4:64 UHLWI 0 199 en0 115
10.0.1.16 0:90:a9:80:51:ec UHLWI 0 1244 en0 1139
…

This is the lookup information for this drive:

Lookup has started…

; «» DiG 9.6.0-APPLE-P2 «» -x 10.0.1.16 any +multiline +nocomments +nocmd +noquestion +nostats +search
;; global options: +cmd
10.in-addr.arpa. 3600 IN SOA localhost. postmaster.localhost. (
2004052400 ; serial
3600 ; refresh (1 hour)
1800 ; retry (30 minutes)
604800 ; expire (1 week)
3600 ; minimum (1 hour)

This is what traceroute shows:

Traceroute has started…

traceroute to 10.0.1.16 (10.0.1.16), 64 hops max, 52 byte packets
1 10.0.1.16 (10.0.1.16) 0.422 ms 0.168 ms 0.146 ms

I can access the gui web page in my browser, but this is where I see the full error message "Warning: is_dir(): Stat failed for /DataVolume/_torrent_ (errno=5 - Input/output error) in /proto/SxM_webui/ctcs/ctcsconfig.inc on line 24." I cannot actually login via the gui. I have tried admin/admin, admin/123456, and admin with the drive pw that I set months ago; nothing works.

I have tried using the reset button on the back of the drive, both when the drive is running, and when I power the drive on (holding it for 40+ seconds). This makes no difference. admin/admin, admin/123456, and admin/mypw still do not work.

No response yet from WD tech support. (Based on what I have read here, I do not expect much from WD tech support, unless they have actually worked on the problem in the last year or so.) Has anyone found a solution that can be implemented under OS X (or by booting my MacBook to Win Vista) in light of my apparent inability to use ssh and my clear inability to log in using the gui web page? I would prefer not to take the drive out of the case, for warranty reasons. (Although I suppose I should figure out whether I am still within the warranty period.) I don't have Linux anywhere.

Last edited on 12 Jul 2011 22:26 by jimboh Show more

Re: WD 1TB Unable to Mount shares

jimboh 13 Jul 2011 00:29

I was able to use smb://MBW in the Connect to Server dialog to see all my sharepoints, open the Configuration folder, double-click on index.html, and then use the gui interface to reset the admin pw to admin and to enable ssh access. However, this is the only way I can get into the drive. I still cannot use the gui web page to log into the drive. All my sharepoints are visible, but the only one that I can open, and for which I can see contents, is Configuration. All the other sharepoints give a "connection failed" error message when I try to mount them. All the other sharepoints give me an error message in the form "The operation can’t be completed because the original item for [e.g.] 'Chess' can’t be found" when I try to open them as folders in the OS X Finder. I can see them all, but I cannot open any except Configuration.

As noted, I enabled ssh access. This is what I see:

$ ssh 10.0.1.16
61.1.0.01|toor#61.1.0.01|toor's password:

~ # ls
~ # cd /
/ # ls
ls: ./DataVolume: Input/output error
CacheVolume etc nfs sbin twonky
Configuration lib opt shares usr
ExtendVolume linuxrc proc sys var
bin lost+found proto tmp
dev mnt root trustees
/ # cd DataVolume
/DataVolume # ls
ls: .: Input/output error
/DataVolume #

What now? Where is my data and how do I copy it to another drive?

Last edited on 13 Jul 2011 00:32 by jimboh Show more

Re: WD 1TB Unable to Mount shares

jimboh 13 Jul 2011 04:09

I saw some discussion of xfs_repair, so I tried that command with various switches, e.g.:

/ # umount -f /DataVolume
/ # xfs_repair -fn /dev/md2
Phase 1 - find and verify superblock…
Phase 2 - using internal log
- scan filesystem freespace and inode maps…
- found root inode chunk
Phase 3 - for each AG…
- scan (but don't clear) agi unlinked lists…
- process known inodes and perform inode discovery…
- agno = 0
- agno = 1
- agno = 2
- agno = 3
- agno = 4
- agno = 5
- agno = 6
- agno = 7
- agno = 8
- agno = 9
- agno = 10
- agno = 11
- agno = 12
- agno = 13
- agno = 14
- agno = 15
- agno = 16
- agno = 17
xfs_repair: read failed: Input/output error
cannot read inode 2281701504, disk block 1034368056, cnt 16
Aborted

Any idea what causes this?

Re: WD 1TB Unable to Mount shares

jimboh 14 Jul 2011 06:48

I gave up and tore the drive out of the enclosure. I was able to access the fourth partition, containing my data, by booting from a knoppix 6.4.4 disc and running the following commands:

sudo su
mdadm —assemble /dev/md10 /dev/sdb4 —run
mount /dev/md10 /mnt

At this point, all my data were accessible in the /mnt directory. After confirming that all my data were accessible again, I attached another external drive (formatted FAT, thank you very much) and rebooted. This new external drive became /dev/sdb and my salvaged MBWE drive became /dev/sdc.

I was able to copy all my data to the new external, FAT drive with the following commands:

sudo su
mdadm —assemble /dev/md10 /dev/sdc4 —run
mount /dev/md10 /mnt
mount /dev/sdb1 /tmp
cp -L -R -v /mnt /tmp

(It was a little more complicated than this because I had to use two different external FAT drives to receive all the rescued data, but the last two lines show the essence of the copying operations.)

What's with the stupid voice/screen reader in knoppix?

Re: WD 1TB Unable to Mount shares

cronosmachine 19 Mar 2012 14:53

This is disaster, I'm also having this problem.
I'm curious with you all, did you guys having this problem when using Torrent?
Because I counter this problem when I'm using torrent. My drive capacity almost full 95% left 148GB only.
This question to ask with you all, is this because of the torrent or is not?
Physical disk it self is it good or defective as well?
If I'm using USB 3TB WDC essential and connect to MyBook World 2TB on back would I be able to transfer to external USB?

Re: WD 1TB Unable to Mount shares

Tom Maiaroto 05 Aug 2012 18:35

same issue… i updated firmware and got this. i SHOULD have enabled SSH! I'm so annoyed that I didn't. It just looks like a programming error in their PHP. Retarded people at WD couldn't build an admin tool with an if() in there that would just allow you to still get to the admin if there was an issue like this?? COME ON… Even if you logged in and there was a restricted set of features because something failed to mount, whatever…But not being able to log in and do anything at all? Such crap. I don't even use the torrent thing.

Any solutions?? I can't wipe the data. I need it.

Re: WD 1TB Unable to Mount shares

Tom Maiaroto 05 Aug 2012 19:15

Restarting it enough times worked. Not sure if I was able to get into the admin because the _torrent_ didn't mount yet or if it just worked. Got SSH enabled THANK GOD. I got in and I can see /DataVolume/_torrent_ which is empty… Which is fine… I'd honestly just rather not have it even try to mount that. What do I need that for? For now it's working…I don't know. It was weird and if it's going to be hit or miss like this, I'd rather just disable that mount.

Re: WD 1TB Unable to Mount shares

Tom Maiaroto 06 Aug 2012 06:17

Was working for a little while then stopped. I keep resetting it and it eventually mounts….But for how long is the question? It's running into something that throws it off. WD really put too much junk on these drives in my opinion. There's a jumble of various programs that I just am not sure jive so well together and/or they really didn't spend a lot of time configuring and testing. All I wanted was a simple NAS…Not some DNLA server / iTunes server / Torrent whatever the hell it does with torrents / FTP / SMB / AFP / whatever… SMB, AFP, sure. SSH yes. FTP ok whatever. But all that other junk? Not really that important. If I can just get the thing to work as a simple NAS then I'll use my little Acer Aspire with XMBC to share media off it. End of story. Going to the store to pick up a controller for this thing and see if I can first get all my data to a safe location then I'll try a factory reset I guess…. I don't know. I'm not too hopeful. This thing is supposed to be backup. Something you can rely on. With all the junk and screw ups they made, they totally missed the entire point of a NAS backup. For some stupid frills. What a shame.

Anyone have any kinda insight here? I tried repairing etc. It seems like a factory reset (maybe) was the only thing anyone has done that had any kind of success. My only concern about that is how long until it breaks again?

Re: WD 1TB Unable to Mount shares

Tom Maiaroto 10 Aug 2012 16:02

I yanked it, put it in a new USB 3 enclosure, plugged it into Linux and voila. I see everything. Piece of junk WD. Got an ASUS router with USB 3 ports on the back…Going to plug it in there next after I grab my data. Done and done. Absolutely nothing wrong with the drive - just the dumb controller/software. Again, I honestly believe these drives to get messed up because they crammed all this software on there without fully understanding how it works. Without testing. I MAY use the drive for another server of the sorts and reinstall everything myself, but who knows maybe it is also junk hardware…Don't know if I can trust it.

Re: WD 1TB Unable to Mount shares

logun21 28 Jan 2013 23:55

Hi all,

I have 2TB White Light MBWE, not sure if it's relevent but I ungraded the firmware about 4 days to whatever the latest was.

Today, I got afflicted with the original error message that shadowhead reported way back in 2010 (but not his mount issues) and after trawling through whatever google chucked at me I think I've had a bit of success in at least getting my shares accessable.

1: Fortunately I had SSH enabled
2: It seemed to only kick in after about 20m from a restart
3: although I don't it was essential, I installed the feature pack - it did point me in the direction i took, however, which was startup scripts
4: At first I ssh'd on and at first just renamed ctcsconfig.inc to .old (/proto/SxM_webui/ctcs/), restarted, but this screwed the webui and although seemded to allow access to the shares, that dropped out after 20 min or so, so I renamed it back
5: I looked at the startup scripts and one of them stood out - S99sxminit in /etc/init.d - took a wild guess and moved that out, restarted and this seems to have addressed the shares not being accessable issue for me, but the WebUI still not up - instead of getting errors not found, it's in a logo'd 'starting services' loop that never gets beyond 10% before going back to 0%.

The most import thing is that I have access to my data….not too fussed about the rest but I am going to try and see if i can get both working, anyway…i'll post a follow-up if i get any success with that

Re: WD 1TB Unable to Mount shares

logun21 05 Feb 2013 21:33

Hi, just an update that I reverted all my changes back in a bid to recreate the original error message and then to try a couple of things a linux admin suggested but the damn thing is acting like nothing happened in the first place!

I now have full access to webui and my data….go figure…

Re: WD 1TB Unable to Mount shares

logun21 13 Feb 2013 22:28

dammit, happened again…must be some corrupt data somewhere :S

Wonder why the heck it's doing it. Sends the file system read-only for a start, the DataVolume mount disappears, device doesn't restart or shut down properly with reboot or poweroff…frustrated now :S

Tried the xfs_repair (see post below) and it has made no difference, as has me doing exactly what I did in the first of my posts…

Re: WD 1TB Unable to Mount shares

bump069 11 Feb 2013 16:14

Dear All,
I found this error after move some folder from /DataVolume/Torrent
so this is step that work for me

1. edit /etc/init.d/S99sxminit to #CTCS_STARTUP="service_torrent_startup.php"
2. edit /etc/auto_mount_list to #/dev/md2:/DataVolume
3. reboot
ssh to mybookworld again
4. run this command —> /usr/sbin/xfs_repair -L /dev/md2
5. when finish —> mount /dev/md2 /DataVolume
now you should come back access /Datavolume again.
6. restore step 1. and 2. to original
7. reboot again
now everything should come back to work fine.

Re: WD 1TB Unable to Mount shares

korg250 13 Mar 2013 20:38

Thank you very much for the instructions!

I was able to fix mine just by following the 3 first steps (until reboot).

The issue returned after 30 minutes. I will try the full instructions and report back.

Last edited on 13 Mar 2013 21:29 by korg250 Show more

Re: WD 1TB Unable to Mount shares

Zeppe 30 Mar 2013 20:34

Hi!!

This worked for me:

1) Try to login on the login page. It will not log you in.
2) Enter to the following address
hxxps://[ip-address]/admin/network_service.php?lang=en
3) Disable the FTP server
4) Reboot.

The error message did not appeared again and everything works as before…

Last edited on 30 Mar 2013 21:27 by Zeppe Show more

Re: WD 1TB Unable to Mount shares

Xavier Johnson 07 May 2013 03:07

I disabled FTP service and download and mionet and apparently is working. however, i notticed that this started to happen after data reached 80% capacity so i wonder if it has something to do with that…

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