So my 1TB has a bad volume. After the firmware update and the error, I was not able to access any of the files. I've finally given up and removed the hard drive. I have it plugged in via SATA to USB on my Mac. I can see the harddrive, but I can't access it. I've run a few of the suggested softwares like ext2fs, but that hasn't given me access. It could be I'm not overly technical, so I may not know what I'm doing…
That being said I'm thinking my next option is to copy the MBWE image to another external HD, and seeing if I can access the files then. Does that sound like something that might work. If not, any suggestions on what I should do for retreiving my files? I feel like I'm close, but may not be technical enough to figure out the last step.
As a FYI, I called support (first time I'd called them in 4 years of owning the HD). After much troubleshooting, they said I was eligable for a free replacement since I'd never registered the product until that call. So I have a 30 day warranty, and just have to mail them back the old one during that time. They sent me a My Book Live 2TB. I was really suprised. They have a credit card hold on my, so I just have to mail them the old one. Believe it or not support suggest I remove the HD from the case to try and get my information from it. I could try plugging the MBWE HD into the new MBL HD, but getting those cases open is no small task.
I appreciate any help you can offer and the heads up on support replacing the drive helps some other folks out.